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Introduction
At https://houston-roof-repair.localsolutionsonline.com, also known as houston-roof-repair (‘the Company’ or ‘we’), safeguarding your privacy and ensuring the protection of your data are paramount. As a leading provider of roofing services in Houston, we understand the importance of maintaining trust with our customers, partners, and stakeholders. This Privacy Policy outlines our practices concerning the collection, storage, access, and processing of personal data in compliance with various privacy regulations including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more. Our commitment to privacy is unwavering, and we strive to maintain transparency in our data-handling practices.
Scope
This policy applies to all https://houston-roof-repair.localsolutionsonline.com website, applications, services, and products. This includes our online platforms, mobile apps, customer relationship management (CRM) systems, marketing automation tools, payment processing gateways, and other digital assets that collect, process, or store personal data. It’s important to note that this policy does not extend to third-party platforms, applications, products, or services accessed via links on our platform, each governed by their separate privacy policies.
Processing Activities
This policy governs interactions when you:
- Use our applications and services as an authorized user
- Visit our websites linked to this Privacy Statement
- Receive communications from us, including newsletters, emails, calls, or texts/SMS
These interactions involve the processing of your personal data, which is governed by this policy. We may collect, store, access, and process your personal data for various purposes, including but not limited to:
- Providing roofing services and products
- Processing payments and transactions
- Managing customer relationships and loyalty programs
- Conducting market research and analysis
- Improving user experience through analytics and feedback
Personal Data Collection
We collect various types of Personal Data including:
- Account Information (e.g., username, password)
- Payment Information (e.g., credit card numbers, billing addresses)
- Financial Information (e.g., transaction history, account balances)
- Purchase Information (e.g., order history, product preferences)
- Mobile Device Identifiers (e.g., device ID, IP address)
- Location Data (e.g., GPS coordinates, Wi-Fi network information)
- Feedback (e.g., ratings, reviews, comments)
- Social Media Information (e.g., social media handles, profiles)
We collect this data through user input, interactions, and automated technologies. Additionally, third parties may provide us with Personal Data, subject to their respective privacy policies.
Cookies
We utilize cookies for improved user experience and analytics. Cookies are small text files stored on your device that track your browsing behavior and preferences. Our website uses three types of cookies:
- Strictly Necessary: These cookies are required for the proper functioning of our website and cannot be disabled.
- Preference: These cookies allow us to remember your preferences, such as language settings or font sizes.
- Analytics: These cookies enable us to analyze user behavior, track conversions, and improve our marketing efforts.
Users can control non-essential cookies through our Cookie Manager. We also provide instructions on how to disable cookies in your browser settings.
Retention and Deletion
We retain Personal Data as required by law and for the purposes collected. Upon fulfilling these purposes, we delete or anonymize the data. Our retention periods vary depending on the type of data and the purpose it serves. For instance:
- Payment information: We retain payment records for a period of seven years from the date of transaction.
- Account information: We retain account data until you request its deletion.
Security Measures
We employ organizational safeguards and security measures to protect your Personal Data, including:
- Encrypted communication protocols (e.g., SSL/TLS)
- Secure third-party processing services
- Regular software updates and patching
- Access controls for employees and authorized personnel
Our security measures are designed to prevent unauthorized access, disclosure, or modification of your Personal Data.
Children’s Privacy
We do not knowingly collect Personal Data from children under 18 years of age. Our website and services are intended for adults only, and we comply with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws.
Your Rights
Depending on your geographical location, you have rights related to:
- Access: Obtain a copy of your Personal Data
- Rectification: Correct inaccuracies in your Personal Data
- Erasure: Have your Personal Data deleted
- Restriction: Limit the processing of your Personal Data
- Portability: Receive your Personal Data in a machine-readable format
- Objection: Object to the processing of your Personal Data
- Non-discrimination: Not be subjected to adverse actions due to exercising your rights
To exercise these rights, contact our privacy team. We will respond promptly and assist you with any requests.
Changes to Policy
We reserve the right to modify this Policy, and any changes will be posted on our website. We encourage you to review this policy regularly for updates and revisions.
Contact Information
For inquiries, unsubscribe requests, or data-related questions, contact us via email at [email protected] or by phone at [phone number]. We are committed to responding promptly and addressing any concerns you may have.